Thing 2

I agree with the articles that were posted and with Mr. Abrams that technology is always changing and that as librarians we must keep up with the changes in order to help our patrons better. Now only the younger and computer experienced user but also the older generation who doesn't know how to use a computer and want current and correct information on a subject, product or service. Also many of them hear of these different technologies being talked about on tv or in the newspapers and come in questions what it is and how it is used. If you have experience in using it and can give them a demo on how to use it they appreciate you and your library much more and see you as a useful part of their community. Library service goes back to basic customer service and the patrons are your customer.